We are committed to providing a high-quality legal service to all our clients. If you are unhappy about any aspect of our service, please tell us about it. This will help us to ensure that we meet the highest standards and enable us to identify any areas we need to improve.
Complaints Procedure
If you are dissatisfied with either the service you have received or any aspect of your bill, please first contact the solicitor in charge of your matter.
The Solicitors Regulation Authority (SRA) is the regulatory body responsible for overseeing solicitors in England and Wales. The complaints procedure for solicitors usually involves the following steps:
Initial Contact: Complaints can be made directly to the solicitor or to the SRA. The SRA provides an online form and guidance for making complaints on their website.
Investigation: The SRA will assess the complaint and may request further information from both the complainant and the solicitor. They will investigate the matter and consider whether there has been a breach of professional standards.
Resolution Attempts: In some cases, the SRA may attempt to resolve the complaint informally through mediation or negotiation between the parties involved.
Formal Hearing: If the complaint cannot be resolved informally, it may proceed to a formal disciplinary process. This could involve a hearing before the Solicitors Disciplinary Tribunal (SDT), where evidence will be presented, and a decision will be made.
Decision and Sanctions: If the solicitor is found to have breached professional standards, the SDT may impose sanctions ranging from a warning or fine to suspension or striking off from the roll of solicitors.
Appeals: Both the complainant and the solicitor have the right to appeal the decision of the SDT if they are dissatisfied.